Cook, Sarah <br/><br/>
Customer care excellence 

 - New Delhi  Kogan  2011 
 - 278p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM<br/>Customer Relations<br/>Customer Services<br/>Customer Services,Total Quality Management,Customer Relations,CRM,<br/>Total Quality Management
<br/><br/><label>Dewey Class. No.: </label>COO  / 658.812