Allen, Derek R. <br/><br/>
Customer satisfaction research management 

 - New Delhi  New Age  2010 
 - 248p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Consumer research<br/>Customer loyalty<br/>Customer satisfaction-Research<br/>Research management<br/>Research management,Customer loyalty,Consumer research,Customer satisfaction-Research,
<br/><br/><label>Dewey Class. No.: </label>ALL  / 658.8342