Heskett, James L. <br/><br/>
Ownership Quotient 

 - Boston  HBS  2008 
 - 225 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Advertising<br/>Customer Service<br/>Customer Service,Advertising,Employee Ownership,<br/>Employee Ownership
<br/><br/><label>Dewey Class. No.: </label>HES  / 659.1