Benet Klefsjo, Bo Bergman <br/><br/>
Quality fromcustomer needs to customer satisfaction 

 - New Delhi  Overseas Press  2006 
 - 606p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer Satisfaction<br/>Quality<br/>Quality,Customer Satisfaction,
<br/><br/><label>Dewey Class. No.: </label>BER  / 658.562