Barnes,James J. <br/><br/>
Secrets of customer relationship management. 

 - New Delhi  McGraw Hill  2000 
 - XVIII:316p;23cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM<br/>MARKETING MGT<br/>MARKETING MGT,CRM,
<br/><br/><label>Dewey Class. No.: </label>BAR  / 658.812