Gronroos,Christian <br/><br/>
Service management and marketing 

 - 5th;7th 
 - New Delhi  Wiley India  2007 
 - 483p; 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Marketing<br/>Service management <br/>Service management ,Marketing,
<br/><br/><label>Dewey Class. No.: </label>GRO  / 658.8093387