Fitzsimmons, James J. <br/><br/>
Service management 

 - 5th;7th 
 - New Delhi  McGraw Hill  2015 
 - 541p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Management<br/>Service Management,
<br/><br/><label>Dewey Class. No.: </label>FIT  / 658.81