Johnston, Robert <br/><br/>
Service operations management: improving service delivery 

 - 2 
 - New Delhi  Pearson  2018 
 - 462 p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Service Operations Management<br/>Service Operations Management,
<br/><br/><label>Dewey Class. No.: </label>JOH  / 658.5