Johnsonston, Robort <br/><br/>
Service operations management 

 - 2 
 - New Delhi  Pearson  2008 
 - 518p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operations Management<br/>Service Management<br/>Service Management,Operations Management,
<br/><br/><label>Dewey Class. No.: </label>JOH  / 658.5