Metters, Richard <br/><br/>
Successful service operations management 

 - New Delhi  Cengage  2012 
 - 406p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Operations<br/>Service Management<br/>Service Management,Operations,
<br/><br/><label>Dewey Class. No.: </label>MET  / 658.5