Karr, Ron <br/><br/>
The complete idiot's guide to great customer service 

 - New Delhi  Prentice Hall  1998 
 - XXVI: 326p, 25 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM<br/>CRM,
<br/><br/><label>Dewey Class. No.: </label>KAR  / 658.812