Soudagar, Reza <br/><br/>
The customer experience edge 

 - 11 
 - New Delhi  TMH  2012 
 - 292p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM<br/>Customer Relationship Management<br/>Customer Relationship Management,CRM,
<br/><br/><label>Dewey Class. No.: </label>SOU  / 658.812