Besterfield, Dale H. <br/><br/>
Total quality management 

 - Delhi  Pearson  2003 
 - 640p.;24cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>TQM<br/>TQM,
<br/><br/><label>Dewey Class. No.: </label>BES  / 658.562