Besterfield,Dale H. et.al. <br/><br/>
Total quality management 

 - New Delhi  Pearson.  2005 
 - 640p. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Total quality management<br/>Total quality management,
<br/><br/><label>Dewey Class. No.: </label>BES  / 658.562