Newell, Frederick <br/><br/>
Why CRM does,nt work 

 - 2 
 - London  Kogan  2003 
 - Xvii,263p.;23cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>CRM<br/>CRM,
<br/><br/><label>Dewey Class. No.: </label>NEW  / 658.812