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21.
Customer service

by Tschohl , John.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Jaico 1997Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812 TSC.

22.
Data mining techniques for marketing,sales and customer support.

by Berry,Michael J.A.

Edition: 10thMaterial type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Wiley 2003Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.40389 BER.

23.
Delivering knock your socks off service

by Zemke, Ron.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Yark American Management Association 2002Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812ZEM.

24.
Do you want to keep your customers forever

by Pine II, B. Joseph.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Press 2009Availability: Items available for loan: Jaipuria Institute (2)Call number: 658.8 PIN, ...

25.
Encyclopedia of customer relationship management

by Jain , Naveen Chand.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi A.I.T.B.S 2008Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812 JAI.

26.
Essentials of CRM ; A guide to customer relationship management

by Bergeron, Bryan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York John Wiley 2002Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.8.12 BER.

27.
Essentials of crm: a guide to customer relationship management.

by Bergeron,Bryan.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York John Wiley 2002Availability: Items available for loan: Jaipuria Institute (5)Call number: 658.812 BER, ...

28.
H-CRM: the key to life long business relationship

by Das, Kallol.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Viva 2004Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812 DAS.

29.
HR related aspects of CRM - reward/ recognition systems

by Dayal, Sanjeev.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: AIMA Availability: Items available for loan: Jaipuria Institute (1).

30.
Increasing customer loyalty

by Harvard Business Review.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Review 2011Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812 HAR.

31.
Juicing the orange

by Fallen, Pat.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston HBS 2006Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.802 FAL.

32.
Loyalty.com: customer relationship management in the new era of internet marketing.

by Newell frederick.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Mcgraw Hill 2000Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.8 NEW.

33.
Making customer matter

by Harvard Business School.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston HBS 2010Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812 HAR.

34.
Managing customer value

by Soman, Dilip.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Chennai World Scientific 2011Availability: Items available for loan: Jaipuria Institute (2)Call number: 658.812 SOM, ...

35.
Never lose a customer again

by Coleman, Joey.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Penguin 2018Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812 COL.

36.
Re organize for resilience

by Gulati, Ranjay.

Edition: 6Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston Harvard Business Press 2010Availability: Items available for loan: Jaipuria Institute (2)Call number: 658.812 GUL, ...

37.
Reinventing your marketing

by Harvard Business Review.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Boston HBS 2011Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.802 HAR.

38.
Relationship marketing: a consumer experience approach

by Baron, Steve.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Sage 2010Availability: Items available for loan: Jaipuria Institute (2)Call number: 658.812 BAR, ...

39.
Relationship marketing

by Godson, Mark.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York Oxford 2009Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812 GOD.

40.
Secret service

by Dijulius III, John R.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New York AMACOM 2003Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812 DIJ.

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