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	1.	No cover image available No cover image available Analysis of customer satisfaction data by Allen, Derek R. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi New Age 2010Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.834 ALL. Place hold Add to cart (remove)
	2.	No cover image available No cover image available Customer satisfaction research management by Allen, Derek R. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi New Age 2010Availability: Items available for loan: Jaipuria Institute (2)Call number: 658.8342 ALL, ... Place hold Add to cart (remove)
	3.	No cover image available No cover image available Improving your measurement of customer satisfaction by Vavra,Terry G. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi wheeler 1998Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.834 VAV. Place hold Add to cart (remove)
	4.	No cover image available No cover image available Measuring and managing customer satasfaction by Kessler, Sheila. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Wheeler Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.834 KES. Place hold Add to cart (remove)
	5.	No cover image available No cover image available Measuring customer satisfaction and loyalty by Hayes, Bob E. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi New Age 2010Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.834 HAY. Place hold Add to cart (remove)
	6.	No cover image available No cover image available Quality fromcustomer needs to customer satisfaction by Benet Klefsjo, Bo Bergman. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Overseas Press 2006Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.562 BER. Place hold Add to cart (remove)
	7.	No cover image available No cover image available Simply better winning and keeping customers by Barwise, Patrick. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston HBS 2004Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812 DAR. Place hold Add to cart (remove)
	8.	No cover image available No cover image available The customer is always right by Kabodian, Armen J. Edition: 11Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Mcgraw Hill 1996Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.8 342 KAB. Place hold Add to cart (remove)
	9.	No cover image available No cover image available The little book of big customer satisfaction mesurement by Rao, Ajit. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Sage 2012Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812 RAO. Place hold Add to cart (remove)
	10.	No cover image available No cover image available Total access giving customer by Mckenna, Regis. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Boston HBS 2002Availability: Items available for loan: Jaipuria Institute (1)Call number: 658.812 MCK. Place hold Add to cart (remove)

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