000 00298nam a2200109Ia 4500
008 230906s9999 xx 000 0 und d
100 _aJohri Rajan
245 0 _aManagerial challenge Mr. rajan johri
260 _c2011
_bJIM
_aLucknow
650 _aMCS ,Customer relationship management,
942 _cCD
999 _c11086
_d11086