000 00317nam a2200133Ia 4500
008 230904s9999 xx 000 0 und d
082 _a658.562
_bBES
100 _a Besterfield, Dale H.
245 0 _aTQM :Total quality management
260 _aChennai
_b Pearson
300 _a622p.
650 _aTQM
942 _cBK
999 _c11758
_d11758