| 000 | 00351nam a2200109Ia 4500 | ||
|---|---|---|---|
| 008 | 230904s9999 xx 000 0 und d | ||
| 082 |
_a659.2 _bMEA |
||
| 245 | 4 | _aThe apology impulse : how the business world ruined sorry and why we can't stop saying it | |
| 300 | _a339p. | ||
| 650 | _aPublic relations 2.Customer relations 3.Apologizing | ||
| 942 | _cBK | ||
| 999 |
_c12707 _d12707 |
||