000 00465nam a2200169Ia 4500
008 230825s9999 xx 000 0 und d
082 _aHAR
_b658.812
100 _aHarvard Business School
245 0 _aConnecting with your customer
260 _c2006
_bHarvard Business School
_aBoston
300 _a178p.
650 _aCRM
650 _aCustomer Relation
650 _aCustomer Relation,Success in Business,CRM,
650 _aSuccess in Business
942 _cBK
999 _c1420
_d1420