000 00561nam a2200181Ia 4500
008 230825s9999 xx 000 0 und d
082 _aALL
_b658.8342
100 _aAllen, Derek R.
245 0 _aCustomer satisfaction research management
260 _c2010
_bNew Age
_aNew Delhi
300 _a248p.
650 _aConsumer research
650 _aCustomer loyalty
650 _aCustomer satisfaction-Research
650 _aResearch management
650 _aResearch management,Customer loyalty,Consumer research,Customer satisfaction-Research,
942 _cBK
999 _c1746
_d1746