| 000 | 00424nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 230825s9999 xx 000 0 und d | ||
| 082 |
_aZEM _b658.812 |
||
| 100 | _aZemke, Ron | ||
| 245 | 0 | _aDelivering knock your socks off service | |
| 260 |
_c2002 _bAmerican Management Association _aNew Yark |
||
| 300 | _a184p. | ||
| 650 | _aCRM | ||
| 650 | _aCustomer Relationship | ||
| 650 | _aCustomer Relationship,CRM, | ||
| 942 | _cBK | ||
| 999 |
_c1848 _d1848 |
||