| 000 | 00431nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 230825s9999 xx 000 0 und d | ||
| 082 |
_aPIN _b658.8 |
||
| 100 | _aPine II, B. Joseph | ||
| 245 | 0 | _aDo you want to keep your customers forever | |
| 260 |
_c2009 _bHarvard Business Press _aBoston |
||
| 300 | _a85p. | ||
| 650 | _aCRM | ||
| 650 | _aCustomer | ||
| 650 | _aMarketing | ||
| 650 | _aMarketing,CRM,Customer, | ||
| 942 | _cBK | ||
| 999 |
_c2012 _d2012 |
||