000			00329nam a2200145Ia 4500
008			230825s9999 xx 000 0 und d
082			_aHAR _b658.812
100			_aHarvard Business School
245		0	_aMaking customer matter
260			_c2010 _bHBS _aBoston
300			_a99p.
650			_aCRM
650			_aCRM,
942			_cBK
999			_c4735 _d4735