000 00410nam a2200157Ia 4500
008 230825s9999 xx 000 0 und d
082 _aBAR
_b658.812
100 _aBarnes,James J.
245 0 _aSecrets of customer relationship management.
260 _c2000
_bMcGraw Hill
_aNew Delhi
300 _aXVIII:316p;23cm.
650 _aCRM
650 _aMARKETING MGT
650 _aMARKETING MGT,CRM,
942 _cBK
999 _c7174
_d7174