| 000 | 00372nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 230825s9999 xx 000 0 und d | ||
| 082 |
_aKAR _b658.812 |
||
| 100 | _aKarr, Ron | ||
| 245 | 4 | _aThe complete idiot's guide to great customer service | |
| 260 |
_c1998 _bPrentice Hall _aNew Delhi |
||
| 300 | _aXXVI: 326p, 25 cm. | ||
| 650 | _aCRM | ||
| 650 | _aCRM, | ||
| 942 | _cBK | ||
| 999 |
_c8095 _d8095 |
||