| 000 | 00431nam a2200169Ia 4500 | ||
|---|---|---|---|
| 008 | 230825s9999 xx 000 0 und d | ||
| 082 |
_aKAB _b658.8342 |
||
| 100 | _aKabodian, Armen J. | ||
| 245 | 4 | _aThe customer is always right | |
| 250 | _a11 | ||
| 260 |
_c1996 _bMcgraw Hill _aNew Delhi |
||
| 300 | _a153p, 23 cm. | ||
| 650 | _aCRM | ||
| 650 | _aCustomer Satisfaction | ||
| 650 | _aCustomer Satisfaction ,CRM, | ||
| 942 | _cBK | ||
| 999 |
_c8141 _d8141 |
||