000 00378nam a2200145Ia 4500
008 230825s9999 xx 000 0 und d
082 _aLYT
_b658.8
100 _aLytle, John F
245 0 _aWhat do your customer really want
260 _c1994
_bExel Books
_aNew Delhi
300 _aXi: 238p, 22 cm.
650 _aCustomer relation
650 _aCustomer relation,
942 _cBK
999 _c9252
_d9252