Wellington, Patricia <br/><br/>
Kaizen strategies for customer care: how to create a powerful customer care program and make it w 

 - Delhi  Addison Wesley Longman  2000 
 - xv, 239p. p. 
<br/><br/><label>ISBN: </label>81-7808-142-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations ;Customer services
<br/><br/><label>Dewey Class. No.: </label>658.812  / WEL