Nargundkar, Rajendra (Ed.) <br/><br/>
Managing customer relationships in service industries 

 - New Delhi  Excel Books  2005 
 - x, 266p. p. 
<br/><br/><label>ISBN: </label>81-7446-412-3 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management
<br/><br/><label>Dewey Class. No.: </label>658.812  / NAR