Sheth, Jagdish N. (Ed.) <br/><br/>
Customer relationship management: emerging concepts, tools and applications 

 - New Delhi  Tata McGraw-Hill  2005 
 - xv, 544p. p. 
<br/><br/><label>ISBN: </label>0-07-043504-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relationship management
<br/><br/><label>Dewey Class. No.: </label>658.812  / SHE