Gosney, John W. <br/><br/>
Customer relationship management essentials 

 - New Delhi  Prentice-Hall of India  2001 
 - xviii, 234p. p. 
<br/><br/><label>ISBN: </label>81-203-1809-9 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Customer relations--Management ;Electronic commerce--Customer services--Management
<br/><br/><label>Dewey Class. No.: </label>658.812  / GOS