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	1.	Managing customer relationships in service industries by Nargundkar, Rajendra (Ed.) \| Panda, Tapan K. (Ed.). Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Excel Books 2005Availability: Items available for loan: NIPER LIBRARY (1)Call number: 658.812 NAR. Place hold Add to cart (remove)
	2.	CRM handbook: a business guide to customer relationship management by Dyche, Jill. Material type: Text; Format: print ; Literary form: Not fiction Publication details: Delhi Pearson Education 2002Availability: Items available for loan: NIPER LIBRARY (1)Call number: 658.812 DYC. Place hold Add to cart (remove)
	3.	Customer relationship management: emerging concepts, tools and applications by Sheth, Jagdish N. (Ed.) \| Parvatiyar, Atul (Ed.)/Shainesh, G. (Ed.). Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Tata McGraw-Hill 2005Availability: Items available for loan: NIPER LIBRARY (1)Call number: 658.812 SHE. Place hold Add to cart (remove)
	4.	Complete idiot's guide to great customer service by Karr, Ron \| Blohowiak, Don. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice-Hall of India 1998Availability: Items available for loan: NIPER LIBRARY (6)Call number: 658.812 KAR, ... Place hold Add to cart (remove)
	5.	Beyond loyality: the next generation of strategic customer relationship manag by Chenet, Pierre \| Johansen, Jon Ivar. Material type: Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice-Hall of India 2006Availability: Items available for loan: NIPER LIBRARY (6)Call number: 658.812 CHE, ... Place hold Add to cart (remove)

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