| 000 | 00421nam a2200145Ia 4500 | ||
|---|---|---|---|
| 008 | 231101s9999 xx 000 0 und d | ||
| 020 | _a81-7446-267-8 | ||
| 082 |
_a658.8 _bSHA |
||
| 100 | _aShankar, Ravi | ||
| 245 | 0 | _aServices marketing: the Indian perspective | |
| 260 |
_bExcel Books _aNew Delhi _c2002 |
||
| 300 | _axvi, 656p. p. | ||
| 650 | _aService industries-Marketing ;Customer services ;Marketing | ||
| 942 | _cBK | ||
| 999 |
_c4926 _d4926 |
||