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| 008 | 231101s9999 xx 000 0 und d | ||
| 020 | _a81-7808-142-3 | ||
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_a658.812 _bWEL |
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| 100 | _aWellington, Patricia | ||
| 245 | 0 | _aKaizen strategies for customer care: how to create a powerful customer care program and make it w | |
| 260 |
_bAddison Wesley Longman _aDelhi _c2000 |
||
| 300 | _axv, 239p. p. | ||
| 650 | _aCustomer relations ;Customer services | ||
| 942 | _cBK | ||
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