| 000 | 00461nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 231101s9999 xx 000 0 und d | ||
| 020 | _a81-203-1412-3 | ||
| 082 |
_a658.812 _bKAR |
||
| 100 | _aKarr, Ron | ||
| 245 | 0 | _aComplete idiot's guide to great customer service | |
| 260 |
_bPrentice-Hall of India _aNew Delhi _c1998 |
||
| 300 | _axxvi, 326p. p. | ||
| 650 | _aCustomer service ;Customer relationship management | ||
| 700 | _aBlohowiak, Don/ | ||
| 942 | _cBK | ||
| 999 |
_c6029 _d6029 |
||