| 000 | 00497nam a2200157Ia 4500 | ||
|---|---|---|---|
| 008 | 231101s9999 xx 000 0 und d | ||
| 020 | _a81-203-1809-9 | ||
| 082 |
_a658.812 _bGOS |
||
| 100 | _aGosney, John W. | ||
| 245 | 0 | _aCustomer relationship management essentials | |
| 260 |
_bPrentice-Hall of India _aNew Delhi _c2001 |
||
| 300 | _axviii, 234p. p. | ||
| 650 | _aCustomer relations--Management ;Electronic commerce--Customer services--Management | ||
| 700 | _aBoehm, Thomas P./ | ||
| 942 | _cBK | ||
| 999 |
_c6105 _d6105 |
||