Customer relationship management essentials
Gosney, John W.
Customer relationship management essentials - New Delhi Prentice-Hall of India 2001 - xviii, 234p. p.
81-203-1809-9
Customer relations--Management ;Electronic commerce--Customer services--Management
658.812 / GOS
Customer relationship management essentials - New Delhi Prentice-Hall of India 2001 - xviii, 234p. p.
81-203-1809-9
Customer relations--Management ;Electronic commerce--Customer services--Management
658.812 / GOS