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A relational study on service recovery satisfaction (recovstat) dimensions (communcation, empowerment, feedback, atonement, explanation, tangibles) and customer satisfaction in context of hospitals

by Arun Baviskar | Dr. Anand Sharma.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: NIPER, S.A.S. Nagar NIPER Availability: Items available for loan: NIPER LIBRARY (1).

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Analysis of attitudes held by pharmaceutical retailers towards OTC drugs:

by Arun Baviskar | Dr. Anand Sharma.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: NIPER, S.A.S. Nagar NIPER Availability: Items available for loan: NIPER LIBRARY (1).

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