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1.
Kaizen strategies for customer care: how to create a powerful customer care program and make it w

by Wellington, Patricia.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: Delhi Addison Wesley Longman 2000Availability: Items available for loan: NIPER LIBRARY (1)Call number: 658.812 WEL.

2.
Superior customer service: the prompt approach to success

by Quinn, Michael | Byron, Lynda.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Prentice - Hall of India 2006Availability: Items available for loan: NIPER LIBRARY (6)Call number: 658.812 QUI, ...

3.
The future of competition

by Prahlad, C. K.

Material type: Text Text; Format: print ; Literary form: Not fiction Publication details: New Delhi Penguin Books 2006Availability: Items available for loan: NIPER LIBRARY (2)Call number: 658.4 PRA, ...

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