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Kaizen strategies for customer care: how to create a powerful customer care program and make it w

Wellington, Patricia

Kaizen strategies for customer care: how to create a powerful customer care program and make it w - Delhi Addison Wesley Longman 2000 - xv, 239p. p.

ISBN: 81-7808-142-3

Subjects--Topical Terms:
Customer relations ;Customer services

Dewey Class. No.: 658.812 / WEL

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