Kaizen strategies for customer care: how to create a powerful customer care program and make it w (Record no. 5490)
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| 000 -LEADER | |
|---|---|
| fixed length control field | 00470nam a2200145Ia 4500 |
| 008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION | |
| fixed length control field | 231101s9999 xx 000 0 und d |
| 020 ## - INTERNATIONAL STANDARD BOOK NUMBER | |
| International Standard Book Number | 81-7808-142-3 |
| 082 ## - DEWEY DECIMAL CLASSIFICATION NUMBER | |
| Classification number | 658.812 |
| Item number | WEL |
| 100 ## - MAIN ENTRY--PERSONAL NAME | |
| Personal name | Wellington, Patricia |
| 245 #0 - TITLE STATEMENT | |
| Title | Kaizen strategies for customer care: how to create a powerful customer care program and make it w |
| 260 ## - PUBLICATION, DISTRIBUTION, ETC. | |
| Name of publisher, distributor, etc. | Addison Wesley Longman |
| Place of publication, distribution, etc. | Delhi |
| Date of publication, distribution, etc. | 2000 |
| 300 ## - PHYSICAL DESCRIPTION | |
| Extent | xv, 239p. p. |
| 650 ## - SUBJECT ADDED ENTRY--TOPICAL TERM | |
| Topical term or geographic name entry element | Customer relations ;Customer services |
| 942 ## - ADDED ENTRY ELEMENTS (KOHA) | |
| Koha item type | Books |
| Withdrawn status | Lost status | Damaged status | Not for loan | Home library | Current library | Date acquired | Total Checkouts | Full call number | Barcode | Date last seen | Price effective from | Koha item type |
|---|---|---|---|---|---|---|---|---|---|---|---|---|
| NIPER LIBRARY | NIPER LIBRARY | 02/17/2005 | 658.812 WEL | 3293 | 11/02/2023 | 11/02/2023 | Books |